

ABOUT
Hornbill Insights 2023
Welcome to Hornbill Insights 2023, our annual customer conference, where we explore the latest trends and innovations in enterprise service management. This year, the conference is focused on the themes of automation, efficiencies, and cost-effective IT solutions. These are some of the key areas that Hornbill is committed to improving for its customers, and we are excited to share the latest insights and best practices in these areas.
In today's fast-paced business environment, organizations are under increasing pressure to deliver better services, faster and at a lower cost. Automation and efficiencies are key to achieving this, and Hornbill's software is designed to enable these improvements.
At Insights 2023, we will explore how automation and efficiencies can help organizations achieve their service management goals, reduce costs, and improve customer satisfaction. We will also showcase Hornbill's latest innovations in these areas and provide practical guidance on how to achieve success with these solutions. Whether you are a new or long-time Hornbill customer, this conference is an opportunity to learn, network, and stay up-to-date with the latest developments in service management.
Need help justifying the cost?
AGENDA
Welcome to Insights 2023
Hornbill Innovation & Enterprise Future's
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Coffee & Networking
Register and start the day with a coffee and some light breakfast
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Welcome
Introduction from our Chief Evangelist Patrick Bolger
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Hornbill Update
Our founder and CEO Gerry Sweeney walks you through the lastest from Team Hornbill
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Customer Feedback
Head of Client Services Paul Davis giving an overview of the latest customer feedback
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Coffee
Short refreshment break
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Roadmap: Enterprise
Gerry Sweeney is back on stage walking you through the product roadmap
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Lunch
The most important refreshment break
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Meet the Developers
So successfull in 2019 we brought it back with even more developers, join our roundtable event hosted by the development team
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Coffee
Short refreshment break, in case you haven't had enough coffee yet
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Expert Services
Paul Davis is back on stage joined by Max Rowan running through the latest from our Expert Services teams
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STARS
Announcing the winners of this year's Hornbill STARS
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Drinks
Join us at the bar for refreshement and networking with your peers and the rest of Team Hornbill
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Dinner
Evening Meal & networking in Hilton Hotel
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Service Showcase to Evolve Your Service Delivery
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Coffee & Networking
Start the day with a coffee and some light breakfast, hope none of you have a hangover
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Welcome
Introduction from our Chief Evangelist Patrick Bolger
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ESM
Customer showcase session arround Enterprise Service Management
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Best Practice
Enterprise Service Management Best Practice
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Coffee
Short refreshment break
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Automation
Customer showcase session arround Automation
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Best Practice
Automation Best Practice
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Lunch
The most important refreshment break
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ITSM Service Improvement
Customer showcase session arround ITSM Service Improvement
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Best Practice
Service Improvement Best Practice
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Coffee
Short refreshment break
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Q&A Panel
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Close
Final words from Gerry Sweeney
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TICKETS
Book now to save your space
Single Day
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Access to a single conference day
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Parking
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Evening Meal & Networking (Day 1 only)
Both Days + Hotel
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Access to both conference days
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Hotel Stay on site
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Parking
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Priority booking for Professional Services Workshop session
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Evening Meal & Networking
Both Days
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Access to both conference days
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Parking
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Professional Services Workshop session
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Evening Meal & Networking
STARS
Hornbill STARS Awards 2023
The Hornbill STARS recognise and reward best practice and service management success of customers within the Hornbill Community.
Our focus is on people and service management teams who have acted as an enabler, delivering business outcomes and value back to their organization and improving the perception of service management.
Teams that truly put people at the heart of their service management strategy will also be recognized.
Award Categories
Individual Award – open to managers and their teams, this award will be given to an individual who has been the driving force behind a project’s success.
IT Service Desk Award – an IT Service Desk team that has demonstrated outstanding ITSM improvement and/or innovation and delivered value back to their organization.
Enterprise Award – open to organizations that have demonstrated outstanding improvement and/or innovation through Enterprise Service Management to deliver tangible value to the business.
Automation Award – open to organizations that have embraced automation to deliver efficient processes and streamlined employee experiences.

ACCOMMODATION
We have secured a block of discounted rooms for our INSIGHTS 23 delegates at a rate of £149+VAT per night. This rate is secured until one month before the event however once our designated block has run out, the rate will then return to the best available that Hilton offers on their website.
PARKING
The hotel has parking and there is a discounted delegate rate for conference attendees...
- 12 hr discounted delegate parking £15
- 24hr discounted delegate parking £20
To get the parking discount you simply need to validate your ticket at the Concierge desk after the event.
CONTACT
Contact | Information